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U.S. CAD Support

There are a variety of ways for customers to contact U.S. CAD for technical support.

U.S. CAD provides web-based support at no additional charge to our customers. Web support tickets can be initiated so that our support analysts will research your support issue and respond to you with a resolution via email or a phone call. Most web support issues are able to be resolved during normal business hours within 4 hours.

Submit Support Ticket

 

U.S. CAD is available to come on-site to your office and provide installation support, network installation support, configuration services, and much more. U.S. CAD offers hourly rates, as well as half-day and full-day rates.

Remote Helpdesk Support is utilized, when needed, as part of our Telephone Technical Support offerings. This is not always required to resolve and issue, but if needed, Remote Helpdesk Support is initiated through GoTo Meeting. As a result, there may be some technical limitations due to restrictive internet access at the customer’s site.

Remote desktop support is something U.S. CAD is currently doing with many of our customers, and this is how we manage all of our training systems at our own training locations throughout Southern California, Nevada, Arizona, and Hawaii so we are very familiar with the process and utilize this to our own advantage all the time.

If you are not currently a customer with U.S. CAD but wish to learn more about our technical support options, call us at 877-64-USCAD (87223) or contact us online.
 

Customer Satisfaction is Our Goal

The Autodesk Customer Satisfaction (CSAT) program measures a customer’s pre-and post-sales experience with U.S. CAD. The online survey is conducted quarterly in the months of March, June, September, and December.

As a valued U.S. CAD customer, we encourage you to take a few minutes to participate in the online Autodesk survey and provide your candid feedback regarding your experience with your Autodesk products and the services you have received from U.S. CAD.

Our aim is to provide you with 10/10 service every time we interact with you.

Your participation in the survey is important, as your feedback will enable U.S. CAD to:

  • Focus on areas of improvement and, where required, implement changes.
  • Recognize areas where we excel and continue to support you in achieving your business goals.

If you recently activated an Autodesk product, renewed your product subscription, or received technical support from U.S. CAD, there is a high likelihood that you will be invited by Autodesk to participate in the survey.

Look for an email invitation from CustomerSAT (autodesk_partners@ecem1.com). If you don’t receive the invitation, please check your spam folder. Your privacy is important to us, so if you would like to be excluded from the survey, you will have the opportunity to opt out through the upcoming email invitation.

If you are happy with the services, training, and support provided by U.S. CAD, but unsatisfied with the product or Autodesk, please ensure that you clarify this in the comments of the survey.

Should you have any questions about the survey, please contact U.S. CAD’s Customer Care team at customercare@uscad.com.