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SUPPORT

U.S. CAD provides web-based support at no additional charge to our customers. Web support tickets can be initiated so that our support analysts will research your support issue and respond to you with a resolution via email or a phone call. Most web support issues are able to be resolved during normal business hours within 4 hours.

Please submit a support ticket for all your technical inquiries and issues.

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NOT A CURRENT CUSTOMER?

Our free web-based technical support is only available to current U.S. CAD customers.

If you are not a current customer, please call (877) 648-7223 or contact us online to learn more about our support services.

What is Remote Helpdesk Support?

Remote Helpdesk Support is utilized, when needed, as part of our Telephone Technical Support offerings. This is not always required to resolve and issue, but if needed, Remote Helpdesk Support is initiated through GoTo Meeting. As a result, there may be some technical limitations due to restrictive internet access at the customer’s site.

Have Other Questions?

Need something besides technical support? Our team is here to help! Contact our Customer Service team with your questions about how to purchase or manage software products, BIM services, training, and more. Just fill out this quick form and we’ll get back to you.

Customer Satisfaction
is Our Goal

The Autodesk Customer Satisfaction (CSAT) program measures a customer’s pre-and post-sales experience with U.S. CAD. The online survey is conducted quarterly in the months of March, June, September, and December.

As a valued U.S. CAD customer, we encourage you to take a few minutes to participate in the online Autodesk survey and provide your candid feedback regarding your experience with your Autodesk products and the services you have received from U.S. CAD.

If you feel you cannot give us a 9 or 10 on these surveys, please call us at (877) 648-7223 so that we may have a chance to discuss your concerns.