Customer Success

We’ve helped AEC professionals make the most of their design & build solutions for more than 20 years. With so many years of experience under our belts, combined with deep industry & technical knowledge, our customer success team has a lot of insight & guidance to share.

Proactive, continuous engagement to achieve
outcomes at every stage.

At U.S. CAD, we aim to provide a world-class customer experience and the greatest possible value by putting you first. Our complimentary Customer Success Program provides proactive and ongoing involvement to help reach your goals and objectives in ways that are just right for you.


Helping you succeed every
step of the way.

Our Customer Success Program provides an array of value-added benefits and expert resources.

We also work together as a unified U.S. CAD front to collaborate with you, transforming your projects through innovation and digital transformation faster while delivering differentiating capabilities for your firm.

Our proven approach based on your needs:

Premium Success

Premier Success

Designed to meet the specialized needs of our largest and most strategic customers.

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  • A Customer Success Manager (CSM) to help you achieve your goals and advocate for you within U.S. CAD.
  • Access to top executives who can provide ongoing support.
  • Scheduled Discovery Process Meetings to assist your firm win more work, boost efficiencies, and maximize revenue.
  • Meetings with key stakeholders annually to understand corporate goals.
  • Premium Technical Support to expedite issue resolution.
  • Regular check-ins and status meetings.
  • Customized thought leadership resources to sharpen your competitive edge.

Success for All

Success for All

Designed to meet the needs of our small to mid-sized (SMB) customers.

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  • Access to a Customer Success Specialist (CSS) to provide expert advice and act as the customer's voice within U.S. CAD.
  • A steady stream of relevant, curated content delivered digitally and based on customer stage, products, and other industry information.
  • Access to thought leadership resources and events to enhance your competitive edge.
  • Periodic check-in as required.