Customer Success

We’ve helped AEC professionals make the most of their design & build solutions for more than 20 years. With so many years of experience under our belts, combined with deep industry & technical knowledge, our customer success team has a lot of insight & guidance to share.

Proactive, continuous engagement to achieve
outcomes at every stage.

At U.S. CAD, we aim to provide a world-class customer experience and the greatest possible value by putting you first. Our complimentary Customer Success Program provides proactive and ongoing involvement to help reach your goals and objectives in ways that are just right for you.

AECProfessional

Helping you succeed every
step of the way.

Our Customer Success Program provides an array of value-added benefits and expert resources.

We also work together as a unified U.S. CAD front to collaborate with you, transforming your projects through innovation and digital transformation faster while delivering differentiating capabilities for your firm.

Our proven approach based on your needs:

Premier Success

Premier Success

Designed to meet the specialized needs of our largest and most strategic customers.

CS Premium Tab 2

A designated Customer Success Manager

To ensure a consistent process that includes expert guidance and collaboration and who will advocate within U.S. CAD, An ARKANCE Company, on you firm's behalf. The CSM will provide ongoing partnership and align with your stratigic objectives.

Scheduled Annual Business Alignment Meetings

With stakeholders to understand business goals for aligntment.

Access to top-level executives

Executive-level experience can provide ongoing partnership as required.

Success Planning

A complimentary, proven program to help your firm achieve its most coveted business outcomes, from winning more work to boosting efficiency and maximizing productivity.

Premium Technical Support

Expedite issue resolution.

Periodic check-ins, health checks, and status meetings.

Essential Success

Essential Success

Designed to meet the needs of our small to mid-sized (SMB) customers.

CS Premium Tab

A designated Customer Success Manager

To ensure a consistent process that includes expert guidance and collaboration and who will advocate within U.S. CAD, An ARKANCE Company, on you firm's behalf. The CSM will provide ongoing partnership and align with your stratigic objectives.

A continuous stream of relevant, curated content

Sent digitally and based on customer stage, products, and other helpful industry information.

Success Planning

A complimentary, proven program to help your firm achieve its most coveted business outcomes, from winning more work to boosting efficiency and maximizing productivity.

Periodic check-in as required.

Clients

Meet the Customer Success Team

Manager, Customer Success
Department

Sr. Customer Success Manager, Construction

Bob Rowden - Final

Sr. Customer Success Manager, A&E

Doug Marko

Customer Success Manager, Construction

Customer Success Manager, Construction

Jonathan Busch

Customer Success Manager, Infrastructure & Government

Taylor Koh - Final

Customer Success Manager, A&E

Gaby

Customer Success Manager, A&E