Customer Success

We’ve helped AEC professionals make the most of their design & build solutions for more than 20 years. With so many years of experience under our belts, combined with deep industry & technical knowledge, our customer success team has a lot of insight & guidance to share.

Helping you succeed every step of the way

Customer Success at U.S. CAD means leading you on the best journey to project success. This is our top priority, and that’s why you can count on us to deliver an experience that is proactive, tailor-made for you, and proven.


As your partner & advocate, your success is personal to us

U.S. CAD is more than a software provider. We understand your investment in technology today and we make sure you are leveraging your technology in the best way possible.

Our talented industry experts take deep dives with you, beyond basic software and training. Technology changes quickly, and being on the forefront of new developments allows us to continuously identify new ways to assist our customers.

On your journey, you can expect an experience that is:


We anticipate your needs by having an in-depth understanding of your goals and empower you with resources, tools, training, etc. to help you succeed with your investment.


Your journey is distinctive, so we tailor how we work with you in a way that’s best for you.


Our expertise is tried-and-tested for 20+ years to help you succeed.

How can U.S. CAD Customer Success benefit you?


Ensure you know how
to use your solutions.


Ensure you're getting
value from your solutions.


Understand your tools & workflows
to eliminate pain points.


Meet with stakeholders to understand business goals for alignment.


Conduct regular health checks on your tools & workflows to keep in top shape.


Advocate for your success across
all areas of U.S. CAD.


Provide an array of resources, tools, tips & events to keep you up-to-date of industry trends & insights.


Obtain elevated support when
issues arise for faster resolution.

Embark on your journey with a collaborative expert

U.S. CAD Customer Success resources are results-oriented – your success is their success. As you design, engineer, and build projects, you’ll have access to an industry and tech-savvy partner who already know your immediate and long-term business goals. Customer Success resources are here to make sure you’re always headed in the right direction for project and business success.

collaborative experts

Rely on us to keep you in the know

As leading experts in all things AEC technology and equipment, we’ll offer an array of thought leadership activities such as webinars, live events, whitepapers, and lunch and learns to keep you updated on all the latest industry trends and innovations.

Choose the offerings that best meet your needs

Our program offers you the flexibility to choose the offerings you that best meet your company’s needs – live check-in meetings, license health checks, lunch and learns, and more. We’ll make recommendations to help you along, but ultimately, you’re in control of when and how you would like to hear from us.