Customer Success

We’ve helped AEC professionals make the most of their design & build solutions for more than 20 years. With so many years of experience under our belts, combined with deep industry & technical knowledge, we have a lot of insight & guidance to share.

Helping you succeed every step of the way

Customer Success at U.S. CAD means leading you on the best journey to project success. This is our top priority, and that’s why you can count on us to deliver an experience that is proactive, tailor-made for you, and proven.

As your partner & advocate, your success is personal to us

On your journey, you can expect an experience that is:

Proactive

We anticipate your needs by having an in-depth understanding of your goals and empower you with resources, tools, training, etc. to help you succeed with your investment.

Tailor-made

Your journey is distinctive, so we tailor how we work with you in a way that’s best for you.

Proven

Our expertise is tried-and-tested for 20+ years to help you succeed.

How can U.S. CAD Customer Success benefit you?

EFFECTIVE
ONBOARDING

Ensure you know how
to use your solutions.

VALUE
ATTAINMENT

Ensure you're getting
value from your solutions.

ONSITE
DISCOVERY

Understand your tools & workflows
to eliminate pain points.

Business
alignment

Meet with stakeholders to understand business goals for alignment.

HEALTH
CHECKS

Conduct regular health checks on your tools & workflows to keep in top shape.

SUCCESS
MANAGER

Advocate for your success across
all areas of U.S. CAD.

THOUGHT
LEADERSHIP

Provide an array of resources, tools, tips & events to keep you up-to-date of industry trends & insights.

ELEVATED TECHNICAL
SUPPORT

Obtain elevated support when
issues arise for faster resolution.

Embark on your journey with a collaborative expert

U.S. CAD Customer Success resources are results-oriented – your success is their success. As you design, engineer, and build projects, you’ll have access to an industry and tech-savvy partner who already know your immediate and long-term business goals. Customer Success resources are here to make sure you’re always headed in the right direction for project and business success.

Rely on us to keep
you in the know

As leading experts in all things AEC technology and equipment, we’ll offer an array of thought leadership activities such as webinars, live events, whitepapers,
and lunch and learns to keep you updated on all the
latest industry trends and innovations.

Choose the offerings that best meet your needs

Our program offers you the flexibility to choose the offerings you that best meet your company’s needs – live check-in meetings, license health checks, lunch and learns, and more. We’ll make recommendations to help you along, but ultimately, you’re in control of when and how you would like to hear from us.

Clients