Bridging the Gap: How Water Utilities Can Harness the Digital Transformation
In the United States, a water main breaks every two minutes. It’s a sobering statistic that reflects the fragile state of our water systems. According to the American Society of Civil Engineers’ 2025 Report Card for America’s Infrastructure, water, wastewater, and stormwater infrastructure received grades of C-, D+, and D, respectively. These poor scores are the result of aging systems and chronic underfunding issues that demand hundreds of billions in investment over the next two decades.
But there’s a path forward. Digital transformation is rapidly emerging as a practical, cost-effective strategy to modernize infrastructure and bridge the gap between demand and resources.
Turning Data Into Decisions
Digital twins, asset management platforms, and cloud-based modeling tools are helping utilities and engineering firms better understand, manage, and extend the life of their systems. By simulating infrastructure behavior and predicting outcomes before changes are made, these technologies enable smarter decision-making and reduce risk.
“Digital transformation integrates data from the full lifecycle of water, wastewater, and stormwater systems,” explains Douglas Benoit, P.E., Senior Technical Specialist – Infrastructure at U.S. CAD, An ARKANCE Company. “By combining design and operations in a collaborative modeling environment, utilities can better predict, plan, and respond.”
Laying the Foundation for Success
While the benefits of digital tools are clear, implementation can be daunting. Every utility has unique requirements, constraints, and objectives. That’s why discovery and planning are critical. According to Benoit, “There’s no one-size-fits-all solution. Teams must evaluate available technologies and determine what fits their workflows, but they don’t have to do it alone.”
By collaborating with technology providers, peer organizations, and solution partners such as U.S. CAD, An ARKANCE Company, utilities can accelerate their transformation and avoid common pitfalls. Services such as training, technical consulting, and implementation support ensure that teams get the most from their technology investments.
The Right Tools for the Job
Autodesk offers a suite of tools built for today’s water infrastructure challenges. From Civil 3D and InfraWorks to the Autodesk Water Solutions portfolio, including InfoDrainage, InfoWater Pro, InfoWorks ICM, and Info360 Asset, these solutions enable utilities to plan, simulate, and manage systems more effectively.
But selecting software is only the beginning. U.S. CAD, An ARKANCE Company helps clients integrate these tools into their workflows, providing ongoing guidance and support to ensure long-term success.
Bridging the Resource Gap with Technology
Cloud-based solutions that incorporate AI and SCADA data are transforming how water systems are monitored and maintained. Applications like InfoWorks WS Pro and InfoWater Pro help utilities simulate conditions, assess water demand, identify leaks, and streamline operations.
These insights enable better compliance with regulations, proactive maintenance, and more resilient planning, all while addressing the challenges of aging infrastructure, labor shortages, and growing water demand.
Driving Resilience with Digital Transformation
Today’s water professionals are expected to deliver reliable infrastructure with fewer resources and increasing complexity. Digital transformation offers a practical way to meet those expectations, but success requires the right tools, partners, and approach.
Whether you’re just beginning your digital journey or modernizing legacy systems, U.S. CAD, An ARKANCE Company is here to help. As part of ARKANCE, we bring a global perspective with local expertise, helping water utilities across North America build more resilient, data-driven infrastructure.
